> ## Documentation Index
> Fetch the complete documentation index at: https://docs.withchanneled.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> A guide to channel management and automation in Channeled

## Adding channels

Channeled allows you to add individual channels manually, connect them in bulk, and automate channel creation.

#### Add individual channels via Slack

<Tip>Recommended for connecting 4 individual channels or less.</Tip>

| # | Instructions                                                                        |
| - | ----------------------------------------------------------------------------------- |
| 1 | Go to the channel you're connecting in Slack.                                       |
| 2 | Use the `/invite-channeled` command.                                                |
| 3 | Classify the channel as a community channel, customer channel, or internal channel. |
| 4 | You should see a success message when the channel is connected.                     |

#### Bulk connecting channels

<Tip>Recommended for connecting 5 or more channels at a time.</Tip>

| # | Instructions                                                                                                         |
| - | -------------------------------------------------------------------------------------------------------------------- |
| 1 | Go to [Channels](https://app.withchanneled.com/channels)                                                             |
| 2 | Select `Add Channels`                                                                                                |
| 3 | Search/select and click `Connect channels`                                                                           |
| 4 | If you're connecting a large number of channels, this may take longer! Come back to the page within a minute or two. |

<iframe src="https://player.vimeo.com/video/888083579?badge=0&autopause=0&quality_selector=1&player_id=0&app_id=58479" width="720" height="500" title="Connecting channels via web app" frameborder="0" allowfullscreen />

## Automations

#### Automating channel detection

<Note>
  This option is for teams who prefer to create Slack channels
  manually/individually [instead of through a CRM automation](https://link.com)
  but want to minimize time or steps connecting channels to the app.
</Note>

<Tip>
  You should have a consistent naming nomenclature for customer channels in your
  Slack workspace that can be used to consistently differentiate customer
  channels from internal channels, like `-customer`.
</Tip>

| # | Instructions                                                                        |
| - | ----------------------------------------------------------------------------------- |
| 1 | Go to [Channel Settings](https://app.withchanneled.com/channels/settings)           |
| 2 | Under `General`, toggle `Auto-Connect` and type in your customer channel `keyword`. |
| 3 | Click `Save Settings`.                                                              |

<iframe src="https://player.vimeo.com/video/888133026?badge=0&autopause=0&quality_selector=1&player_id=0&app_id=58479" width="720" height="500" title="Updating customer owners" frameborder="0" allowfullscreen />

#### Create channels from CRM

To create channels from Salesforce, [use this guide](/channels/salesforce#automating-slack-channel-creation-from-salesforce).