> ## Documentation Index
> Fetch the complete documentation index at: https://docs.withchanneled.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Managing channels
> Update channel owners or SLAs
## Updating owners
| # | Instructions |
| - | -------------------------------------------------------------------------------------------------- |
| 1 | Go to [Channels](https://app.withchanneled.com/channels) |
| 2 | For individual updates, find your selected customer record and update the `Owner` column directly. |
| 3 | For bulk updates, select or filter for your selected records and click the `Reassign` button. |
## Updating SLAs
Channeled allows you to set a SLA across your workspace that applies as a default to all customer threads. For specific customers who have different SLAs, you can additionally set up custom timeframes.
#### Default SLAs
Default SLAs apply to all customers unless additional custom SLAs are
assigned.
| # | Instructions |
| - | -------------------------------------------------------------------------------------------------------------- |
| 1 | Go to [Notifications](https://app.withchanneled.com/messages/settings/notifications) under **Inbox Settings**. |
| 2 | Turn on `DM Owner Notifications` and enter your workspace's `default SLA`. |
| 3 | The default SLA will be applied to all customers unless additional custom SLAs are added. |
#### Custom SLAs by customer
Custom SLAs override the workspace defaults for individual selected customers.
| # | Instructions |
| - | ------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1 | Under `DM Owner Notifications` in [Notifications](https://app.withchanneled.com/messages/settings/notifications), select `Edit SLAs by customer`. |
| 2 | View and edit existing custom SLAs, or select `Add custom SLA` to create additional custom SLAs. |