> ## Documentation Index
> Fetch the complete documentation index at: https://docs.withchanneled.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Teams

> Connecting Slack to Microsoft Teams

## Overview

Channeled supports integration with Microsoft Teams. For each channel in Teams, a mirror channel can be mapped in Slack. When connected, a thread in Teams creates a corresponding thread in Slack, and replies to threads in Teams are synced end-to-end.

## Authentication

<Info>Please [book time](https://calendly.com/d/cktm-qpn-68n/channeled-microsoft-teams-onboarding) with us to install Teams.</Info>

| # | Instructions                                                                                                                                                                         |
| - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| 1 | Go to [Integrations](https://app.withchanneled.com/integrations).                                                                                                                    |
| 2 | Select `Microsoft Teams`                                                                                                                                                             |
| 3 | Connect your Microsoft Teams domain.                                                                                                                                                 |
| 4 | Upload your custom Microsoft Teams Channeled app.   (Please [book time](https://calendly.com/d/cktm-qpn-68n/channeled-microsoft-teams-onboarding) to access this installation file.) |

## Connecting Channels

| # | Instructions                                                                                                                                                                                                                                    |
| - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1 | Go to [Channels](https://app.withchanneled.com/channels).                                                                                                                                                                                       |
| 2 | Select `Add channels` in the upper righthand corner of the page.                                                                                                                                                                                |
| 3 | Select `Add Microsoft Teams channels`. You'll see this option if you've correctly authenticated the workspace through the authentication steps above.                                                                                           |
| 4 | Select the channels from Microsoft Teams to connect.                                                                                                                                                                                            |
| 5 | For each channel, map the Microsoft Teams channel to a corresponding Slack channel. If you don't already have a corresponding Slack channel created, you can create one in the same flow by starting to type the name of the channel to create. |
| 6 | Connect your selected channels. Channeled may prompt you to take additional steps in Microsoft Teams if your Teams organization needs extra permissions.                                                                                        |

## Syncing from Microsoft Teams to other helpdesks

#### Syncing activity

By default, when Microsoft Teams channels are connected and mapped to Slack, subsequent threads from these channels follow the same logic for syncing to helpdesks that standard Slack channels in Channeled have.

For instance, if you have automated syncing turned on from Slack to Intercom, connected Microsoft Teams channel threads will also automatically sync from Microsoft Teams to Intercom.