> ## Documentation Index
> Fetch the complete documentation index at: https://docs.withchanneled.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles and Permissions

> Controlling permissions in Channeled

## Role Types

Channeled has two primary role types: `admin` and `standard` users.

* **Standard users** have authenticated through Channeled and have permissions to update thread metadata (like `statuses`, `tags`, etc.), channel metadata (like `labels`, `owner`, etc.), and customer metadata (like `related Salesforce record`, `renewal date`.)
* **Standard users** can also individually connect and autheticate new integrations, but cannot disconnect existing integrations, nor make workspace-wide settings updates (like `helpdesk sync settings`, `helpdesk responses`, etc.)
* In addition to the permissions provided to standard users, **admin users** have permissions to disconnect existing integrations and make workspace-wide settings.

## Permission Summary

| Data type                                 | Standard Permission | Admin Permission |
| ----------------------------------------- | ------------------- | ---------------- |
| Creating threads                          | ✅                   | ✅                |
| Editing thread data                       | ✅                   | ✅                |
| Creating broadcasts                       | ✅                   | ✅                |
| Editing broadcasts                        | ✅                   | ✅                |
| Deleting broadcasts                       | ✅                   | ✅                |
| Syncing threads                           | ✅                   | ✅                |
| Connecting channels                       | ✅                   | ✅                |
| Editing channel data                      | ✅                   | ✅                |
| Creating channel lists and audiences      | ✅                   | ✅                |
| Editing channel lists and audiences       | ✅                   | ✅                |
| Adding contacts                           | ✅                   | ✅                |
| Updating contacts with subscription lists | ✅                   | ✅                |
| Connecting integrations                   | ✅                   | ✅                |
| Disconnecting integrations                | ❌                   | ✅                |
| Viewing workspace settings                | ✅                   | ✅                |
| Updating workspace settings               | ❌                   | ✅                |
| Viewing user roles                        | ✅                   | ✅                |
| Updating user roles                       | ❌                   | ✅                |