Managing channels

Updating owners

#	Instructions
1	Go to Channels
2	For individual updates, find your selected customer record and update the `Owner` column directly.
3	For bulk updates, select or filter for your selected records and click the `Reassign` button.

Updating SLAs

Channeled allows you to set a SLA across your workspace that applies as a default to all customer threads. For specific customers who have different SLAs, you can additionally set up custom timeframes.

Default SLAs

Default SLAs apply to all customers unless additional custom SLAs are assigned.

#	Instructions
1	Go to Notifications under Inbox Settings.
2	Turn on `DM Owner Notifications` and enter your workspace’s `default SLA`.
3	The default SLA will be applied to all customers unless additional custom SLAs are added.

Custom SLAs by customer

Custom SLAs override the workspace defaults for individual selected customers.

#	Instructions
1	Under `DM Owner Notifications` in Notifications, select `Edit SLAs by customer`.
2	View and edit existing custom SLAs, or select `Add custom SLA` to create additional custom SLAs.

Introduction Channel automations

Getting Started

Channels

Conversations

Broadcasts

Workflows

Integrations

Workspace Administration

Updating owners

Updating SLAs

Default SLAs

Custom SLAs by customer

​Updating owners

​Updating SLAs

​Default SLAs

​Custom SLAs by customer

Updating owners

Updating SLAs

Default SLAs

Custom SLAs by customer