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Overview

Channeled supports integration with Microsoft Teams. For each channel in Teams, a mirror channel can be mapped in Slack. When connected, a thread in Teams creates a corresponding thread in Slack, and replies to threads in Teams are synced end-to-end.

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Authentication

Please book time with us to install Teams.
#Instructions
1Go to Integrations.
2Select Microsoft Teams
3Connect your Microsoft Teams domain.
4Upload your custom Microsoft Teams Channeled app. (Please book time to access this installation file.)

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Connecting Channels

#Instructions
1Go to Channels.
2Select Add channels in the upper righthand corner of the page.
3Select Add Microsoft Teams channels. You’ll see this option if you’ve correctly authenticated the workspace through the authentication steps above.
4Select the channels from Microsoft Teams to connect.
5For each channel, map the Microsoft Teams channel to a corresponding Slack channel. If you don’t already have a corresponding Slack channel created, you can create one in the same flow by starting to type the name of the channel to create.
6Connect your selected channels. Channeled may prompt you to take additional steps in Microsoft Teams if your Teams organization needs extra permissions.

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Syncing from Microsoft Teams to other helpdesks

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Syncing activity

By default, when Microsoft Teams channels are connected and mapped to Slack, subsequent threads from these channels follow the same logic for syncing to helpdesks that standard Slack channels in Channeled have. For instance, if you have automated syncing turned on from Slack to Intercom, connected Microsoft Teams channel threads will also automatically sync from Microsoft Teams to Intercom.